Q: Do you have a minimum order?
A: No, you can order as small amount as you need.
Q: How long does it take to process my order?
Typically, we ship orders the day after they are placed on the internet or phone. Friday and weekend orders are processed and shipped on Mondays. Please check our Shipping Info Page for details.
Q: What if an item is out of stock?
A: We do the best we can to keep the products on our website, up to date. If an item that you purchased is out of stock when we are packing your order, we will attempt to notify you by phone and email. If we do not hear from you, we will ship your order and back order the missing item.
Q: How do I check the status of my order?
A: We do not have "online status" checking. We do send out tracking numbers via email. UPS tracking emails are made when we make the shipping label. USPS tracking is provided the next business day after we ship your package.
Q: What are your business hours?
A: Our business office is open Monday - Friday, 7 am - 3 pm Pacific Time (7:00 - 15:00). We will answer the phone during these times only.
Q: What if my package/items are damaged?
A: You may receive your package and it may appear to be damaged, when in in fact, it most likely, is fine. Peacock tubes sometimes get damaged in transit and if you take them out of the box, often times, they are just fine. Please refer to our "Feather Care" insert we include in each shipment, for some procedures like steam will help them return to normal. In the case of actual damage (broken stems, etc) to your feathers, please contact us as soon as possible and we will discuss your options.
Q: What if there is problem with my items?
A: Before your order is shipped, we have at least 2 different people check the order, inspect the order and signed off to confirm the order is complete and correct. Any or all shortages, including merchandise or package damage or any other discrepancies, MUST be notified to the office within 48 hours after receipt. After we have shipped your order and after you have received your order, it is your responsibility to check the contents of the order immediately. In all instances of order shortages, order damages or order discrepancies, the sole liability of Lamplight Feather, Inc. will be the replacement, the repair or the refund of any merchandise that was short or damaged. Under no circumstances whatsoever will Lamplight Feather, Inc. be liable for any other costs, fees, penalties, rebates, discounts, performance claims or any type of consequential loss, whether explicit or implied, if any order does not arrive in a satisfactory or complete or fully working condition.
No claims for damages, shortages or order discrepancies will be accepted after 48 hours from receipt.
Q: What if I need to return my purchase?
A: Our return policy is simple and straight forward and is printed at the bottom of each sales receipt that comes inside your package:
"Lamplight Return Policy: Customers may return any materials in good condition within thirty days of invoice date for a full refund. Shipping charged are nonrefundable and return shipping are at customer expense unless otherwise stated. Please call before returning any items."
Q: Where do I send the return?
A:Send all returns to:
Lamplight Feather, Inc
743 Shamrock Blvd
Venice FL 34293
Q: How/when do I get my refund?
A: Please include a copy of your sales receipt with your return. We try and process our returns every Friday, and we will refund to the original method of payment used.
Q: How do I know if my order went through?
A: You will get a confirmation email that your order was successfully placed. If you do not see it in you inbox, please check your junk/bulk folder, sometimes it goes there. Also, you can check your online bank account to see if your account was charged.
Q: Do you have a printed catalog?
A: No, sorry we do not have a printed catalog. Our items change too frequently and a printed catalog would be outdated. Our online catalog is very current.
Q: Do you offer a bigger bulk discount?
A: Our best pricing/bulk discounts, are built into the website. We cannot offer a better price unless you qualify for wholesale.
Q: How do I qualify for wholesale?
A: Please email customer service to set up an account for Lamplight Feather wholesale division.
Q: What type of payments do you accept?
A: We accept most major credit cards, bank debit cards, PayPal, personal check and money order. Please note, that if paying check or money order, or if your PayPal is tied to your checking account, we will hold your order until your funds are released to us. We DO NOT accept C.O.D.
Q: Where do your feathers come from?
A: We purchase our feathers from suppliers here in the United States. They in-turn, get them from all over the world. Most of our feathers are a by-product of the farm-raised meat industry and are not killed strictly for their feathers. Peacock feathers are naturally molted and collected.
Q: Are the feathers sterilized?
A: Yes, our feathers come from all over the world and must be treated and sterilized, to come into the United States.
Q: What is the strong unpleasant odor on my feathers?
A: Many of our feathers come from suppliers that store them for many months in huge warehouses. In order to keep them form being bug eaten, they sometimes store them with mothballs. To get rid of the smell, you can wash them, hang them out in the fresh air for a day or two, or you can put a dryer sheet in the bag with them.
Q: My feathers seem rumpled when I took them out of the box. How do I get the to "perk up"?
A: We put a feather care instruction sheet with every package shipped, But if it's not there, here is what it says:
"ITEMS MAY BECOME COMPACTED DURING SHIPPING, ITEMS WILL RETURN TO FULLER SHAPE AFTER A TIME ONCE THEY ARE UNPACKED AND ALLOWED TO EXPAND - SEE BELOW FOR TIPS TO SPEED THINGS UP.
GENERAL INSTRUCTIONS:-Handle your feathers gently. Avoid breaking shafts or pulling out fibers.. Dust or blow dry them regularly if displayed. Clean with a soft damp cloth if necessary. Store them with mothballs. Pack them loosely, allowing the feathers to keep their natural shape. All feather fibers can be combed gently with a toothbrush. Wing and tail feather fibers that separate can be stroked back together with your fingers, to “zipper” the fibers back in place. EXPAND/FLUFF feathers back into their natural shape by STEAMING over tea kettle or pan. If steaming ostrich, BLOW DRY them in the direction you wish the fibers to go. FLOWERS: Use very little steam. Reshape petals with your hand stroking as needed. BOAS: steaming, blow drying or hanging out on clothesline all work well. MANY DYED FEATHERS ARE NOT COLORFAST and may bleed onto other feathers or fabrics when wet. PLEASE TEST for colorfast properties before combining with other materials. If feathers have STATIC from shipping rubbing them with a dryer sheet will resolve the problem."
Q: How long will my feathers last?
A: Feathers can last for many, many years with proper care or storage. If you are displaying them in a vase, they tend to get dusty. You can wash them in a sink or shower with cool water and shampoo, rinse well and hang to dry. If storing feathers, especially natural (not dyed), we suggest putting mothballs with them in an airtight bag. Moths tend to like feathers in dark forgotten closets.
A: Most of our suppliers tend to use dyes that are colorfast, but we cannot guarantee it. We suggest you run a test your self if you are unsure.
Q: Can I dye my feathers?
A: Yes, you can dye most of the feathers. We suggest you use an acid based dye. We get ours from Dharma Trading Company .
Q: Will you custom dyed feathers for me?
A: No, We're sorry. We are not set up to do custom dying.
Q: Can I get color/feather samples sent to me?
A: We can send you a free color swatch of trims or feathers if they fit in a legal size envelope. Just email us with your request and your mailing address. If you want a bigger sample, feel free to purchase just one of the type of feather you may need as we do not have a minimum order. We strongly suggest choosing priority mail.... it will get to you cheaper and quicker!