- Shipping & Returns
Shipping & Returns
Lamplight Feather Returns Policy:
Our return policy is simple and straight forward and is printed at the bottom of each sales receipt that comes inside your package:
"Lamplight Returns Policy: Customers may return any materials in good condition within thirty days of invoice date for a full refund. Shipping charged are nonrefundable and return shipping are at customer expense unless otherwise stated."
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
A: You may receive your package and it may appear to be damaged, when in in fact, it most likely, is fine. Peacock tubes sometimes get damaged in transit and if you take them out of the box, often times, they are just fine. Also, if you refer to our feather care , steam will help them return to normal. If there truly is damage to your feathers, please contact us and we will discuss your options.
Any or all shortages, including merchandise or package damage or any other discrepancies, MUST be notified to the office within 48 hours after receipt. In all instances of order shortages, order damages or order discrepancies, the sole liability of Lamplight Feather, Inc. will be the replacement, the repair or the refund of any merchandise that was short or damaged.
No claims for damages, shortages or order discrepancies will be accepted after 48 hours from receipt.
Q: What if there is problem with my items?
A: Before your order is shipped, we have at least 2 different people check the order, inspect the order and signed off to confirm the order is complete and correct. Any or all shortages, including merchandise or package damage or any other discrepancies, MUST be notified to the office within 48 hours after receipt. After we have shipped your order and after you have received your order, it is your responsibility to check the contents of the order immediately. In all instances of order shortages, order damages or order discrepancies, the sole liability of Lamplight Feather, Inc. will be the replacement, the repair or the refund of any merchandise that was short or damaged. Under no circumstances whatsoever will Lamplight Feather, Inc. be liable for any other costs, fees, penalties, rebates, discounts, performance claims or any type of consequential loss, whether explicit or implied, if any order does not arrive in a satisfactory or complete or fully working condition.
No claims for damages, shortages or order discrepancies will be accepted after 48 hours from receipt.
Please include a copy of your sales receipt with your return. We try and process our returns every Friday, and we will refund to the original method of payment used.
Estimating Order Processing Time:
PLEASE ADVISE LAMPLIGHT FEATHER OF ANY SPECIFIC DEADLINES YOU MAY HAVE. WE STRONGLY ADVISE CALLING BEFORE PLACING YOUR RUSH ORDER ONLINE.
Orders generally ship with 1-2 business days of receipt of your order. This means that on-line orders placed on Friday, for example, may not ship until Monday or Tuesday and so forth. Please calculate our necessary processing and packing times into your time sensitive calculations.
Please note some exceptions:
If an item is out of stock, customer will be advised, first by phone, and then by email, of any delay (email if International). Balance of the order may ship with out of stock item back-ordered.
Specialty item and large orders may require additional time to acquire, prepare and process.
- Special Holiday or vacation closures. We will post any closures of this type on our News & Info Page .
Please allow enough time for processing and packing (see above) PLUS the estimated transit times listed below. Orders ship form our business location in far northern California.
Please be advised that rush orders (i.e., orders to be shipped that same day with UPS 1, 2 or 3 Day. OR USPS Express Mail, REQUIRES phone notification to us by or before 11:00 A.M. Pacific Time. At this time, we will advise whether your rush order can be filled. Simply placing the order through the internet site without notifying us by phone will likely mean that your order will ship the next day, the same as a standard order. Also note that UPS does NOT travel over the weekend. For example, if you place a NEXT DAY order order on Friday, it will NOT ship on until Monday and you will get it on Tuesday.
PLEASE CALL if you have a specific deadline, and to discuss your shipping options with us. We do our best to make sure you get your package when you need it!
- PRIORITY MAIL: Flat rate shipping of $6.00 for all domestic orders under $35. Domestic orders over $35 ship is FREE! Priority Mail is a trackable service that ships anywhere in the country within 2-4 days.
- EXPRESS MAIL: is a 2 Day service form our rural area. Cost starts at $28.00 for first pound.
- UPS GROUND: takes from 2-9 days. This is the slowest ship method and is NOT the least expensive. 2-4 days West Coast areas, and 4-9 days to east of the Rockies. Cost is based on weight.
We DO NOT ship UPS Ground to Hawaii or Alaska. Choose Priority mail or UPS express options please.
If you want it quickly we DO NOT suggest UPS Ground unless you are in a neighboring state0-1 pound - $10.00
1-2 pounds - $11.50
2-3 pounds - $12.503-4 pounds - $13.504-5 pounds - $16.505-6 pounds - $18.006-7 pounds - $19.507 pounds & up - $22.00Please CLICK HERE for a UPS ground transit time map
- UPS NEXT DAY AIR: $50.00 flat fee for 1-2 pounds ( restrictions may apply). Items such as Wreaths and Large birds will require more shipping charges due to size of the box.
Next DayAir Restrictions:Next Day Service is NOT available for Saturday unless you CALL IN your order before 11:00 a.m. pst. Friday. Simply choosing Next Day Air on the website will NOT get your package to you on Saturday!(an extra fee of $20 is charged for Saturday delivery)
- UPS 2 Day: Starting at $28 & up (restrictions may apply)
- UPS 3 Day: Starting at $18 & up (restrictions may apply)
Saturday delivery is NEVER available for UPS 2 day or 3 DayFor UPS Air shipments that weigh more than 1 pound, the website will figure shipping charges BEFOREyou finalize your transaction.
International Shipping:We can likely ship an international order to you successfully. It should pass through with the proper documentation and treatment certificate. Although we are discouraging some international shipping, we will do it for most items if the customer realizes we have no control over the disposition of the package once it leaves the USA. It could be delayed for two weeks or more in your country's customs or, in extreme cases, seized and destroyed. Sometimes, it gets returned to us due to insufficient address or they are unable to locate/notify the addressee. If this is the case and you wish us to resend your package, you will have to pay shipping charges again.Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.Currently Lamplight will not ship any goods to the following countries:NIGERIA
KENYATRINIDAD AND TOBAGO
Please Note: Other countries may be added to this list as warranted.***DO NOT CHOOSE PRIORITY MAIL AS YOUR SHIP METHOD. WE DO NOT SHIP PRIORITY MAIL OUTSIDE THE U.S. THE OFFER FOR FREE SHIPPING IS ONLY FOR THOSE SHIPMENTS GOING TO THE U.S. AND ITS TERRITORIES. IF YOU CHOOSE PRIORITY MAIL SHIPPING, WE WILL HOLD YOUR ORDER UNTIL WE HAVE CONTACTED YOU TO FURTHER DISCUSS YOU SHIPPING OPTIONS AND YOU WILL HAVE TO BE CHARGED. USE ONLY THE SHIP METHODS OFFERED BELOW. THANK YOU
- USPS International Express Mail: originates with the United States Postal Service, then transfers the package to a contract delivery service which handles final delivery within your country to your destination.
In the U.K., for example, the delivery is made by Parcel Force. Most of our orders average 1-2 pounds in shipping weight. Rates are determined by package weight.Up to 8 oz: $38.00
Up to 1 pound: $46.00
1-2 pounds: $54.00
2-3 pounds: $62.00
3-4 pounds $68.00
4-5 pounds: $74.00
5 pounds and up: $86.00DELIVERY TIMES AVERAGE ABOUT ONE WEEK, BUT, WE HAVE NO CONTROL OVER UNEXPECTED DELAYS IN YOUR COUNTRY’S CUSTOMS OFFICE.
- UPS WORLDWIDE SAVER: All packages are based on dimensional weight. So each country will have their own charges. Please add all of your items to cart and begin the checkout process. Once you get passed the initial screen, shipping charges will be configured based on you actual items and shipping destination, before you actually complete your checkout. There are too many variables to explain them all here. PRICES STARTING AT $65.00 (for Canada shipments), based on dimensional weight.
Benefits of UPS Worldwide SAVER:
- Door-to-door service with in-house customs clearance
- Up to Three delivery attempts
- Brokerage charges are included. (customer will still be responsible for any duty/taxes/fees your country may require)
UPS Worldwide Saver Delivery Commitments:
- Delivery by the end of the day.
- Next business day delivery to Canada
- Delivery in 1-2 days to Mexico
- Delivery in two business days to Europe and Latin America
- Delivery in two to three business days to Asia
- Service Area Destinations: To 215 countries and territories
- UPS STANDARD TO CANADA: this service is approximately a 7-10 day service and less expensive than USPS International Express for the actual shipping cost. BUSINESS ADDRESSES, will be responsible for any VAT, GST and Brokerage fees. RESIDENTIAL ADDRESSES will only be responsible for VAT/GST fees incurred as well as an additional $10 brokerage fee for orders under $200, once your package is delivered. If your package value is over $200.00, then the brokerage fees start at about $40 and go up in about $5.00 increments for every $150 additional in goods.
THESE FEES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER, AND ARE NOT CHARGED BY LAMPLIGHT FEATHER WHEN PLACING YOUR ORDER, BUT RATHER , DUE WHEN YOUR PACKAGE IS DELIVERED.
Shipping Costs are as follows:
from 0-1.99 pounds: $20.00
from 2-3.99 pounds: $25.00
from 4 to 5.99 pounds: $30.00
from 6 to 7.99 pounds: $33.00
from 8 to 10.99 pounds: $36.00
from 11 to 13.99 pounds: $39.00
from 14 to 17.99 pounds: $43.00
from 18 & up pounds: $50.00